Services Terms & Conditions

JUNGLEWALLA DESARU DESARU is a Brand Name of JungleWalla Tours SDN BHD a licensed travel agent by Malaysia Tourism Board under subsection 7(1) to carry on or operate a Tour Operator & Travel Agency business.

1. Booking Procedure :
Reservation by online booking, phone, WhatsApp or email to a minimum within 24 hours of the tour commencement date and subject to availability on a first come and first serve basis.

2. Payment and Deposit
At the time of the booking, a deposit of 100% of the tour rate is due to guarantee the booking. JungleWalla Desaru reserves the right to cancel any paid tour should the tour booked and paid online is not available or fully booked.

2. Cancellation by the Traveler:
No cancelation, rescheduling, or request for a refund will be entertained and accepted after tour confirmation in any condition/situation.

3. Non-appearance / Early return:
By non-appearance or by appearing too late, no refund will be given. JUNGLEWALLA DESARU does not assume any liability for lateness, inconveniences, sickness, accident costs, loss, and damages. If the traveler leaves the tour early, he is responsible for the costs of his own return transfer. There will be no reimbursement for the tour price.

4. Group Bookings:
The prices listed on this site are for Independent Traveler and is not applicable for group booking. For Group booking and inquiry please be in touch via email: or Call/WhatsApp  to +60192252300

5. Departures and Minimum Numbers:
In the event of an insufficient minimum participant number, JUNGLEWALLA DESARU will inform the traveler (or his travel agent respectively) at least 12 hours prior to the tour start and suggest an alternative tour. Should the client agrees to an alternative tour, JUNGLEWALLA DESARU will make payment adjustments according to the difference in the tour price. In the event that the client chooses to cancel, JUNGLEWALLA DESARU will refund payments received for the booking.

6. Cancelation Policy by JungleWalla Desaru.
All the products and services offered are weather dependent. JungleWalla Desaru reserves the right to change or cancel any part of the itinerary without prior notice in the event of bad weather or other unforeseen circumstances beyond our control. JungleWalla Desaru will do its best to run the tour and suggest an alternative date. If this is not possible, a partial refund will be made for Panti Rainforest Awakening and a full refund for all the other day tours.

7. Insurance:
Traveler (s) joins the activity (s) at their own risk. The tour operator shall at all times be insured for public liability to the sum insured as per JungleWalla Tours’ insurance policy.

8. Publicity Material:
JUNGLEWALLA DESARU retains the right to use films, photographs, and sound material which are made during the tour by an authorized representative of JUNGLEWALLA DESARU, for advertising and publicity.

9. Price:
The prices which are given on this website are valid at the time of the publication and are in ringgit Malaysia.

10. Liability:
Complaints and claims are to be reported in writing within 1 week of the end of the tour to the Manager at  The liability of JUNGLEWALLA DESARU, whatever the legal argument, in every case, is restricted to the amount of the arranged tour price.

11. Legal Domicile: Legal domicile is Johor – Malaysia law is applicable.
Office Address
Riverside Jalan Pantai
Desaru Coast 81930
Bandar Penawar, Johor
Mobile/ WhatsApp: +60192252300