Services Terms & Conditions

JUNGLEWALLA DESARU DESARU is a Trading Name of Natural History Tours SDB BHD is a licensed travel agent by Malaysia Tourism Board under subsection 7(1) to carry on or operate a travel agency business.

1. Booking Procedure :
Reservation by online booking, phone, WhatsApp or email to a minimum within 24 hours of the tour commence date. At the time of the booking, a deposit of 100% of the tour rate is due. The booking is binding for JUNGLEWALLA DESARU with its confirmation and for the traveler with his order.

2. Cancellation by the Traveler:
The deposit is not refundable if cancellations are less than 24 hours before the start of the tour. A replacement person is allowed with advance notice.

3. Non-appearance / Early return:
By non-appearance or by appearing too late, no refund will be given. JUNGLEWALLA DESARU does not assume any liability for lateness, inconveniences, sickness, accident costs, loss, and damages. If the traveler leaves the tour early, he is responsible for the costs of his own return transfer. There will be no reimbursement of the tour price.

4. Group Bookings:
The prices listed in this site are for Independent Traveler and is not applicable for group booking. For Group booking and inquiry please be intouch via email: junglewalladesaru@gmail.com or Call/WhatsApp  to +60192252300

5. Guaranteed Departures and Minimum Numbers:
JUNGLEWALLA DESARU guarantees the departure of all tour (subject to natural disasters and paragraph 6) once a minimum participant number of 2 (TWO) have been booked. In the event of an insufficient participant number, JUNGLEWALLA DESARU will inform the traveler (or his travel agent respectively) at least 24 hours prior to the tour start and suggest an alternative tour. Should the client choose to book an alternative tour, JUNGLEWALLA DESARU will make payment adjustments according to the difference in the tour price. In the event that the client chooses to cancel, JUNGLEWALLA DESARU will refund all payments received for the booking.

6. Cancelation Policy:
All the products and services offered are weather dependent. JungleWalla Desaru reserves the right to change or cancel any part of the itinerary without prior notice in the event of bad weather or other unforeseen circumstances beyond our control. JungleWalla Desaru will do its best to run the tour and suggest an alternative date. If this is not possible, a refund will be made.

7. Insurance:
Traveler (s) joins the activity (s) at their own risk. The tour operator shall at all times be insured for public liability to sum insured as per Natural History Tours  insurance policy.

8. Publicity Material:
JUNGLEWALLA DESARU retains the right to use films, photographs, and sound material which are made during the tour by an authorized representative of JUNGLEWALLA DESARU, for advertising and publicity.

9. Price:
The prices which are given in this website are valid at the time of the publication and is in ringgit Malaysia.

10. Liability:
Complaints and claims are to be reported in writing within 1 week of the end of the tour to the Manager at junglewalladesaru@gmail.com  The liability of JUNGLEWALLA DESARU, whatever the legal argument, in every case is restricted to the amount of the arranged tour price and covers only the direct damages.

11. Legal Domicile: Legal domicile is Johor – Malaysia law is applicable.
Office Address
JUNGLEWALLA DESARU
Riverside Jalan Pantai
Desaru Coast 81930
Bandar Penawar, Johor
Mobile/ WhatsApp: +6019 225 2300
Email: JUNGLEWALLADESARU@gmail.com
Website: https://JUNGLEWALLADESARU.com/